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Links Mapping

SyncNow's links and relations mapping engine enables synchronization of entity relationships across different work systems. This powerful feature ensures that links and references between entities are accurately maintained and synchronized.

In addition, SyncNow has an option to work with field entity references. For instance, you can retrieve a contact name from a case entity in ServiceNow.

1. Navigate to the Processes Page

Go to the Processes page in the SyncNow application. This is where you will begin the links mapping process.

2. Initiate the Entity Mapping Process

Press the Mapping Entities button. If your process inherits a global mapping, press the Edit Global Mapping button to customize the inherited settings.

Processes

Press the Mapping Links button to open the interface for configuring links and relationships between entities.

Global_Mappings

Identify and select the link type pairs that need to be synchronized between the systems. For example, you might map "Relates to" in System A to "Related" in System B, or "Parent" in System A to "Parent" in System B. This ensures that corresponding links in different systems are correctly aligned for synchronization.

If you need to map more link pairs, press the Plus button to add additional pairs. This allows you to extend the mapping to cover all necessary link types across the systems.

Select the default target link if a single link type (e.g., "Related") can be synchronized into different link types in the target system. This setting ensures that links are mapped correctly in scenarios with multiple potential target links.

Choose whether systems can add or remove links in the other system. This setting controls the ability to modify links during synchronization, ensuring that link integrity is maintained according to your synchronization rules.

8. Validate the Mapping

Press the Validate button to ensure that the new mappings do not disrupt any existing processes that have inherited the global mapping. This validation step checks for conflicts and potential issues, ensuring the integrity of the synchronization setup.

9. Save the Mapping

After validation, press the Save button to finalize and save your link mappings. This commits the changes and makes the new mappings active for synchronization.

Mapping Links

10. Confirmation of Mapping Creation

Once the links mapping is created, you will see a confirmation message, and the new mappings will be listed in your configuration. You can now proceed to configure additional mapping options if needed.